How to Re-Enroll iOS Device in Intune: Essential Tips for IT Professionals

Re-enrolling an iOS device in Intune is a crucial step when you need to refresh its connection with your management platform, whether for troubleshooting, compliance updates, or simply to ensure the device is properly managed. This guide will walk you through the process of re-enrolling your iOS device in Intune, covering various scenarios and providing clear steps to ensure a smooth experience.

Understanding the Need for Re-enrollment

Before diving into the process, it’s essential to understand why you might need to re-enroll your iOS device in Intune. Here are some common scenarios:

• Device Reset: If you’ve factory reset your iOS device, you’ll need to re-enroll it in Intune to restore management.
• Profile or Policy Changes: When new policies or profiles are deployed, re-enrollment ensures the device receives the latest updates.
• Troubleshooting Issues: Re-enrollment can help resolve various issues, such as app installation failures or connectivity problems.
• Switching Organizations: If you’re moving from one Intune tenant to another, re-enrollment is necessary.
• Updating iOS: After upgrading your iOS device to a new version, re-enrollment might be required to maintain compatibility and management.

Preparing for Re-enrollment

Before you begin the re-enrollment process, there are a few things you need to ensure:

• Intune Account: You should have an active Intune account with administrator privileges.
• Device Connectivity: Your iOS device should be connected to a stable Wi-Fi network.
• Device Password: You need to know the device’s passcode or fingerprint/facial recognition settings.
• Company Portal App: Ensure the Company Portal app is installed on your iOS device.

Re-enrolling Your iOS Device in Intune

The re-enrollment process itself is straightforward and can be accomplished in a few steps:

1. Open the Company Portal App: Launch the Company Portal app on your iOS device.
2. Sign Out: Tap on your profile picture or initials in the top-left corner and select “Sign Out.”
3. Re-enroll: Follow the on-screen prompts to re-enroll your device. You might be asked to enter your company portal credentials again.
4. Accept Terms and Conditions: If necessary, review and accept the terms and conditions of your organization’s Intune policies.
5. Wait for Enrollment: The re-enrollment process might take a few minutes to complete. Your device will automatically restart and download necessary settings and apps.

Troubleshooting Common Re-enrollment Issues

While the re-enrollment process is generally smooth, you might encounter some issues. Here are some common problems and solutions:

• Unable to Connect to Server: Ensure your device is connected to a stable Wi-Fi network. Check your internet connection and try again.
• Incorrect Credentials: Double-check your company portal username and password. If you’ve forgotten your credentials, contact your IT administrator for assistance.
• Company Portal App Not Found: Make sure the Company Portal app is installed on your device. If it’s not, download it from the App Store.
• Device Not Enrolled: If the enrollment process fails, try restarting your device and attempting the process again. If the issue persists, contact your IT administrator for support.

Re-enrolling a Device with a Lost or Forgotten Passcode

If you’ve forgotten the passcode for your iOS device, re-enrollment can be a bit more complex. You’ll need to use the “Find My iPhone” feature to erase the device and then re-enroll it.

1. Use “Find My iPhone”: Access “Find My iPhone” on another device or computer.
2. Erase Device: Locate your device and select the “Erase iPhone” option. This will wipe all data from the device.
3. Re-enroll: Once the device is erased, you’ll need to set it up as a new device and then re-enroll it in Intune using the Company Portal app.

Re-enrolling a Device Through the Intune Portal

While the Company Portal app is the most common method, you can also re-enroll your device through the Intune portal.

1. Log into Intune: Access the Intune portal using your administrator credentials.
2. Navigate to Devices: Find the “Devices” section and locate your iOS device.
3. Re-enroll Device: Select your device and choose the “Re-enroll” option.
4. Follow On-screen Instructions: Follow the on-screen prompts to complete the re-enrollment process.

Re-enrolling a Device with a New User

If you’re transferring your iOS device to a new user, you’ll need to re-enroll it with the new user’s credentials.

1. Sign Out of Company Portal: The current user should sign out of the Company Portal app.
2. Erase Device: If necessary, erase the device to remove the old user’s profile.
3. Re-enroll with New User: The new user should then install the Company Portal app and re-enroll the device using their credentials.

Re-enrollment Best Practices

To ensure a smooth re-enrollment experience, consider these best practices:

• Back Up Data: Before re-enrolling, back up your device’s data to avoid losing important information.
• Stable Internet Connection: Ensure a stable Wi-Fi network for the entire process.
• Check for Updates: Update the Company Portal app and your iOS device to the latest versions.
• Contact IT Support: If you encounter any difficulties, contact your IT administrator for assistance.

Wrapping Up: A Re-enrollment Success Story

Re-enrolling your iOS device in Intune is a simple yet essential process that can help you maintain proper device management, address troubleshooting issues, and ensure your device is compliant with your organization’s policies. By following the steps outlined in this guide and remembering the best practices, you can ensure a smooth and successful re-enrollment experience.

Questions You May Have

Q: What happens to my data during re-enrollment?

A: Re-enrollment does not erase your data. However, it’s always a good practice to back up your device before re-enrolling to avoid any potential data loss.

Q: Can I re-enroll my device without the Company Portal app?

A: No, the Company Portal app is necessary for re-enrolling your iOS device in Intune.

Q: What if I’m still unable to re-enroll my device?

A: If you encounter persistent issues, contact your IT administrator for assistance. They can help troubleshoot the problem and guide you through the re-enrollment process.

Q: What are the benefits of re-enrolling my device?

A: Re-enrollment ensures your device is properly managed, receives the latest policies and updates, and can help resolve various issues.